Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotel team, that’s exactly what you’ll do every time you come to work! As an F&B Attendant, you will welcome guests with a warm smile, provide attentive food and beverage service, and ensure they feel valued throughout their dining experience. From preparing tables and serving food and drinks to responding to guest requests, you’ll play an important role in creating memorable moments and spreading the light and warmth of hospitality to every guest.
【Planned Assignment】
- All-Day Dining “Cerise”
- Japanese Restaurant “Kazahana”
- In-Room Dining
【配属予定】
- オールデーダイニング「Cerise（セリーズ）」
- 日本料理「風花（かざはな）」
- ルームサービス
Here’s what you’ll do during a typical day:
- Greet guests warmly, manage reservations, and ensure smooth seating arrangements.
- Receive orders and respond to guest requests promptly and efficiently, including, but not limited to, serving food and beverages and performing barista duties when required.
- Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.
- Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.
- Liaise with kitchen and service teams to ensure timely and accurate order delivery.
- Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
- Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests.
飲食アテンダントとして、レストランでの飲食（フード＆ビバレッジ）業務の最高品質基準を維持し、ルームサービスのリクエストに応える責任を負います。チームメンバーと協力し、以下の業務を通じて、お客様の期待を上回る質の高いサービス体験を提供します。
- お客様の注文を受け、タイムリーにサービスを提供する。
- メニュー内容、メニュー変更、販促活動の理解
- サービスエリアを清潔に保ち、整頓し、よく準備をすること。
- すべての顧客の決済を効率的に管理する。
- ゲストからの問い合わせに丁寧かつ親切に回答すること
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
Qualifications / Requirements
- Friendly, positive, energetic, and guest-focused personality
- Strong commitment to delivering excellent guest service
- Excellent communication and interpersonal skills
- Professional and well-groomed appearance\
- Ability to work effectively as part of a team
- Flexible, reliable, and able to work various shifts, including weekends and holidays
- Ability to handle various guest requests, inquiries, and complaints professionally
- Willingness to learn new skills and develop hospitality knowledge
- Previous experience in F&B service or a similar role in a hotel or restaurant is preferred
- Knowledge of food and beverage service, including alcoholic beverages, is an advantage
- Experience with food hygiene and safety practices is preferred
- Experience with electronic ordering/POS systems and cash handling is an advantage
- Good communication skills in Japanese; English communication skills are preferred
- High school diploma or equivalent; hospitality-related training is an advantage
応募資格・求める人物像
- 親しみやすく、前向きでエネルギッシュな方
- お客様を第一に考え、質の高いサービスを提供することに意欲のある方
- 優れたコミュニケーション能力と対人スキルをお持ちの方
- 清潔感があり、プロフェッショナルな身だしなみを心がけられる方
- チームワークを大切にし、周囲と協力して業務に取り組める方
- 柔軟性と責任感があり、土日祝日を含むシフト勤務に対応できる方
- 様々なお客様からのご要望、お問い合わせ、苦情などに適切に対応できる方
- 新しい知識やスキルを積極的に学ぶ意欲のある方
- ホテルまたはレストランでの料飲サービス経験がある方歓迎
- 料理・飲料サービスおよびアルコール飲料に関する知識がある方歓迎
- 食品衛生・安全管理に関する知識や経験がある方歓迎
- POS・電子オーダーシステムおよび現金取り扱いの経験がある方歓迎
- 日本語でのコミュニケーション能力をお持ちの方（英語でのコミュニケーションができる方歓迎）
- 高等学校卒業以上、または同等の資格をお持ちの方（ホスピタリティ関連の教育・研修経験がある方歓迎）
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